Effective November 1, 2026
Lux Aeterna Beauty & Wellness ("we," "us") respects your privacy. This page explains what information we collect when you visit our website or place an order, and how we use it.
When you place an order or contact us, we collect your name, email address, and shipping/billing address. We do not collect or store your full payment card details — those are entered directly with our payment processor, Stripe, and never touch our servers.
We use your information to process and ship your order, provide customer service, and send you order and shipping updates. If you opt in, we may also send you occasional emails about new products or offers — you can unsubscribe at any time.
We share information only with the service providers who help us run the business: Stripe (payment processing), our shipping carriers (to deliver your order), and our email service provider (to send order updates and, if you opt in, marketing emails). We do not sell your personal information.
Our website uses basic first-party cookies/analytics to understand how visitors use the site and to keep it running smoothly. These do not identify you personally.
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us below.
General questions: info@luxaeternacommerce.com
Order questions: orders@luxaeternashop.com
Also see our Terms, Shipping & Refund Policy.